I am Lorretta J. Davis, SPHR, an independent performance improvement and management consultant. I completed undergraduate studies at the University of Michigan and graduate studies (MBA) at Concordia University-Wisconsin. I am certified as a Senior Professional in Human Resources (SPHR), as a Certfied Performance Technologist (CPT), and hold a graduate certificate in Training and Development as well as a Ph.D. in education (training and performance improvement specialization) from Capella University.
I have over 20 years of management experience and held management roles in customer service, quality assessment, project management, and human performance improvement.
I am the author of P.E.A.K.S: Call Center Agents at the Top. Currently I am completing a doctoral program at Capella University. I have memberships in the following organizations:
